This is a hands-on position and involves supporting staff across a wide variety of IT services and systems. This person will join the IT team that supports a growing portfolio of geographically diverse companies, responsible for employees’ user experience that includes deploying and managing workstation hardware and software, software licensing, cloud services like Office 365/Azure and Slack, VDI, and more. This person will help empower our employees and developers to work more securely and effectively by bringing their passion for people, automation, and security.
Responsibilities:
- Support the lifecycle of IT hardware: including purchase, preparation, deployment, troubleshooting and disposal.
- Support different types of hardware:
- Desktops, laptops, and high-performance workstations
- Monitors, docking stations, and other peripherals
- Mobile phones, WiFi devices, printers, and projectors
- Identity management with AD, Azure, LDAP, with Linux.
- Install, troubleshoot, and uninstall software.
- Liaise with vendors for repair and support of hardware and software.
- Respond to information security events / incidents.
- Remote administration of cloud and colocation infrastructure.
- Administration of Office365, Azure AD and on prem Active Directory.
- Document processes, policies and create network diagrams.
Qualifications and Experience:
- Have a good understanding of IT service delivery along with technical knowledge of core IT components.
- Install Windows, Linux and MacOS Operating systems.
- Basic administration of managed network devices, switches firewalls APs etc.
- Keep administrative tools such as Active Directory and Asset Management systems up to date.
- Strong cognitive skills including problem analysis and decision making.
- Knowledge of configuration management systems like Ansible.
- Knowledge of containers and container management systems like Kubernetes.
- Previous work experience in tier 1 and tier 2 IT support.
- Formal qualifications in an IT discipline are preferred.
- College degree or equivalent experience in IT administration.