Join a dynamic team as an IT Support Specialist (L1) - Prague

Join a dynamic team as an IT Support Specialist (L1)

Are you ready to dive into the heart of tech support at a growing tech-focused company? We are seeking an IT Support Specialist (L1) to provide exceptional day-to-day technical assistance for our Prague office. If you're enthusiastic about helping colleagues overcome technical hurdles and ensuring smooth operations, this role is perfect for you!

What's in It for You?

• Full-time employment (HPP) in a dynamic tech environment.
• Work with modern hardware and tools, collaborating directly with engineers and product teams.
• Comprehensive employee benefits package including fully covered MultiSport access or complimentary office meals.
• Experience vibrant office life in our Prague office with a friendly and informal atmosphere.
• Opportunity to learn from experienced infrastructure engineers while maintaining a hands-on approach to support.

Key Responsibilities

• Serve as the L1 technical support for employees, handling queries in person, via chat, or email.
• Prepare, configure, and deploy laptops and equipment for new hires.
• Install and reinstall Windows/macOS, configure company tools, and manage user accounts.
• Enroll and manage devices using Microsoft Intune and follow internal standards.
• Manage and troubleshoot common hardware and software issues, escalating when necessary.
• Support office IT setups, including docking stations and network checks.
• Take ownership of the IT asset inventory over time.
• Create and maintain documentation and how-tos for users.
• Support IT onboarding and offboarding processes.

Qualifications

Mandatory

• 1–3 years of experience in internal IT/support roles.
• Practical experience with Windows and/or macOS devices.
• Basic troubleshooting skills for OS/software issues.
• Understanding of networking concepts (Wi-Fi, VPN).
• Proficiency in Czech or Slovak; working knowledge of English.
• Organized, reliable, with a service-oriented attitude.
• Willingness to work primarily on-site in Prague, with occasional remote work.

Preferred

• Experience with Microsoft Intune or similar MDM solutions.
• Basic knowledge of scripting languages (PowerShell, Bash).
• Familiarity with Microsoft 365 administration.
• Interest in the crypto/blockchain/fintech field (not required).

Does this sound like your next career step? Apply now on Skilleto, and we’ll be in touch soon!