Application Support Specialist 🌟 | Hybrid & Flexible | Prague

Join Our Team as an Application Support Specialist!

Are you an experienced tech-savvy professional looking to leverage your skills in a dynamic and collaborative environment? We have an exciting opportunity for you! As an Application Support Specialist, you will provide essential support to our customers, including banking institutions and internal users, ensuring smooth application functionality and user satisfaction.

Your Responsibilities

• Provide technical support to customers and internal users via internal chat, email, and ticketing system.
• Own and resolve tickets within SLA.
• Identify and rectify technical errors to enhance application performance.
• Collaborate with teams and third-party vendors to address bugs.
• Assist with application deployments and updates.
• Participate in project management related to applications.
• Assist in testing new application features and provide feedback to development teams and vendors.
• Manage user accounts and permissions.
• Create support documentation for our knowledge base.

Your Qualifications

• 2+ years of experience in application support or a similar role.
• Strong understanding of software systems and troubleshooting techniques.
• Excellent problem-solving and analytical skills.
• Effective communication skills, both internal team and client-focused.
• Familiarity with database management, SQL, Linux, and Windows servers.
• Experience with Jira.
• Ability to handle multiple tasks and prioritize effectively.
• Keen in identifying technology and process improvements.
• Strong customer service orientation.
• Proficiency in English and Czech.

Why This Role?

• Annual Bonus: Receive up to 10% every year for your hard work.
• Generous Contributions: Enjoy CZK 18,000 annually towards vacation or sports.
• Work-Life Balance: Benefit from a hybrid work model and flexible working hours.
• Ample Time Off: Take advantage of 5 weeks of vacation plus an additional 5 days off.
• Meal Vouchers: Enjoy CZK 123 per working day, fully covered by us.
• Pension Insurance: Benefit from a contribution of CZK 2,500 per month after the probation period.
• Personal Development: Access language courses and mental health support including Soulmio services.
• Healthcare: Use our online medical consultation via uLékaře.
• Convenient Location: Our office is located in Prague 10 - Strašnice, right by metro line A – Strašnická station.