HR Support with Italian – Work from Home

Are you fluent in Italian and have a knack for customer service along with an interest in Human Resources? Do you enjoy the flexibility of working from home? Then, we have an exciting opportunity for you!

About the Role

In this role, you'll play a vital part as the first point of contact for employees and managers. Your key responsibilities will include:

• Interacting via phone, email, or chat with employees and managers
• Logging contacts into our case management system
• Resolving queries using available documentation like FAQs and SOPs
• Escalating queries that cannot be resolved immediately
• Identifying gaps in documentation and cooperating on process improvements
• Generating reports

Requirements

To be successful in this role, you should have:

• Fluent English and advanced Italian (B2 level)
• Previous experience in customer service
• Good command of MS Excel and Word
• Willingness to work in shifts
• A proactive and communicative personality
• Residency in the Czech Republic

Benefits

We offer a range of benefits to our employees, including:

• 5 weeks of paid holiday 🌴
• Meal vouchers or home office allowance 🏠
• Multisport card 🏋️

Details

• Start Date: September
• Location: Prague 8 with the possibility of fully remote work
• Contract Duration: 1 year, with the possibility of extension
• Working Hours: Full-time (40 hours/week)
• Salary: 42,000 - 43,000 CZK per month

If you meet these requirements and are excited about the opportunity, we look forward to receiving your application!