Service Manager with German

Are you ready to lead support teams in an innovative environment while enjoying the benefits of hybrid working? Join our dynamic international IT company, where you’ll manage teams across Finance & Energy, Health, and Digital Business sectors. We’re looking for a proactive Support Team Lead to strengthen our management team and help deliver high-quality support services to our German-speaking customers.

What will be your daily duties?

• Leading support teams
• Coordination of 1st, 2nd and 3rd level support teams (internal and external)
• Responsibility for keeping service level agreements
• Setting-up new services with new customers, proactive improving of internal processes and overall quality of provided services
• Regular customer contact, coordination and acting as escalation channel for customers

Requirements:

• Minimum 5 years of experience in a similar leadership role.
• Proficiency in English (B2+) and German (B2+) is a must.
• Reliable, stress-resistant with a customer-oriented approach and problem-solving skills.
• Strong team player with excellent communication skills and an eagerness to learn.
• Basic knowledge of IT infrastructure, ideally powered by OKD/Kubernetes.

What can you expect?

• Hybrid work from home and from office
• Interesting and challenging work in a small international IT-company
• Bonus system
• Trainings for a further development of your skills
• Possibility to work with various technologies
• Working on international projects (mainly German based)
• Modern offices right in the center of Prague
• And very friendly team and atmosphere!
• Many more company benefits (home office, sick days, 5 weeks of holiday, paid public transport,
• Multisport card, refreshments in the office, trainings, zoo card...)