Remote HR Customer Experience Specialist 🇫🇷 – Flexible Work, Competitive Pay

Join Our Team as an HR Customer Experience Specialist!

Are you fluent in French with a knack for customer service and an interest in HR? This dynamic role offers flexibility and the chance to be an essential part of our team, providing valuable support to employees worldwide. If you're someone who values communication and enjoys solving problems, this opportunity is for you!

Why You'll Love This Job:

• Flexible Work Options: Enjoy the freedom to work from Prague 8, from home, or fully remote.
• Competitive Salary: Earn between 45,000 - 48,000 CZK per month.
• Generous Time Off: Benefit from 5 weeks of paid holiday each year.
• Health and Wellness Perks: Access to a Multisport card and receive meal vouchers or a home office allowance.

Your Key Responsibilities:

• Serve as the initial point of contact for employees and managers via phone, email, or chat.
• Maintain an accurate record of all communications in our case management system.
• Address inquiries using available resources like FAQs and standard procedures.
• Escalate unresolved matters to the appropriate teams when necessary.
• Identify gaps in documentation and contribute to process improvements.
• Prepare and present regular reports on customer service activities.

What We're Looking For:

• Language Skills: Fluent English and advanced proficiency in French (B2 level or higher).
• Experience: Previous customer service experience is a must.
• Tech Savvy: Proficiency in Microsoft Excel and Word.
• Flexibility: Ability to work rotating shifts as required.

About Us

Our company is dedicated to fostering a supportive and innovative work environment. We value our employees' growth and offer ample opportunities for professional development. Join us and make a meaningful impact through your work.

Ready to Apply?

Does this opportunity feel like the right fit for you? Send us your CV today via Skilleto, and we'll get back to you soon!