HR Customer Experience Specialist (French) 🌍 | Remote/Hybrid

Join Our Team as an HR Customer Experience Specialist!

Are you fluent in French and passionate about delivering excellent customer service in the HR domain? This flexible role allows you to work remotely or in a hybrid setting, supporting employees with their inquiries and enhancing our HR processes.

Why You'll Love This Role:

• Flexibility: Choose between working from our Prague 8 office, fully remote, or a hybrid model.
• Competitive Salary: Earn between 42,000 - 44,000 CZK monthly.
• Generous Time Off: Enjoy 5 weeks of paid holiday to recharge.
• Wellness Benefits: Benefit from meal vouchers, home office allowances, and a Multisport card for your well-being.

Your Key Responsibilities:

• Be the first point of contact for employee and manager inquiries via phone, email, or chat.
• Record communications in our case management system diligently.
• Resolve queries using resources like FAQs and SOPs, or escalate unresolved issues.
• Identify and help improve unclear documentation and processes.
• Prepare and submit regular reports on handled cases.

What We're Looking For:

• Fluent in English and proficient in French (B2 level or higher).
• Previous customer service experience is a must.
• Strong skills in MS Excel and Word.
• Ready to work in rotating shifts to meet business needs.

About Us:

We pride ourselves on fostering a dynamic, supportive environment where your linguistic skills and HR expertise can thrive. Our commitment to employee support and process improvement makes this a unique opportunity to grow your career.

Ready to Make an Impact?

If this sounds like the opportunity you've been waiting for, apply today via Skilleto and become part of our passionate team!